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Conditions of Use & Sale

• Identification
Company name   The Fetlock
Brands   www.thefetlock.com
Manager last name   Lemaire
Manager first name   Didier
Head office   23 rue de Barbonfoing
Zip code   88390
Country   FRANCE
Phone   05 31 61 94 46
E-mail   contact -@- thefetlock.com
Web site   www.thefetlock.com
Opening hours   De 9h à 19h
Intracommunity VAT No.   F R 0 2 7 9 2 9 1 8 1 8 7
Siret No.   792 918 187 00016 RCS EPINAL 88
APE/NAF code   4791B
Num CNIL   1 6 9 8 4 5 2
Hébergeur du site   Doyousoft
17 Place Pierre Sémard
34500 Béziers
Directeur de publication   Didier LEMAIRE

Get to know us - The Fetlock

Privacy policy > Equus Greenn > Click here


These general conditions of sale define the rights and obligations of THE FETLOCK and of the Customer in regards to the products presented by THE FETLOCK on its website www.leslipfrancais.fr (hereinafter referred to as "the Site"). They apply exclusively between the company THE FETLOCK, 23 rue de Barbonfoing - 88390 GIRANCOURT- FRANCE, Siret: 79291818700016 (hereafter referred to as " THE FETLOCK ") and any physical human consumer visiting or making a purchase via the website itself (hereinafter referred to as "the Customer"). The Site, THE FETLOCK allows the customer to order online products from a selection of brands(hereafter referred to as "the Product(s)") according to the present terms and conditions. Any order placed via THE FETLOCK therefore entails the unconditional acceptance by the Customer of these conditions. THE FETLOCK reserves the right to modify the current general conditions at any time without notice; the applicable conditions are those in effect on the date of the order by the Customer. The in effect general conditions of sale are available permanently via the following address: https://www.thefetlock.com/conditions-of-use-sale,us,8,4.cfm in a digital format modified for printing and/or downloading, so that the Customer may reproduce or save them at any time.


2.1. The products on sale are presented on the website of THE FETLOCK and accompanied by a description.

2.2.Products offered by THE FETLOCK comply with the applicable standards in France. Elements such as images, text, graphics and all the information and characteristics illustrating and/or accompanying the products are not contractual, which the Customer acknowledges. As such, THE FETLOCK does not incur any liability for error or omission of any of these items or in case of modification of said elements by suppliers and/ or publishers.

2.3 THE FETLOCK does not commercialize veterinary products and does not dispense advice on animal health. The purchaser is fully responsible for the use he makes of the products purchased on the site THE FETLOCK according to his wishes and their destination. The buyer cannot hold the seller accountable for the consequences of using the products sold by THE FETLOCK. THE FETLOCK advises buyers to seek advice from professional equine health specialists about products selected and their mode of distribution. The information and photos contained in the article descriptions are not contractual and do not engage the responsibility of THE FETLOCK. The indications on the products are those of the manufacturers who bear full responsibility and on which THE FETLOCK does not intervene. If any mentions or allegations are not understood by the buyer, the buyer can send an e-mail to the shop with the references of his purchase for more information. The buyer must ensure that the products do not contain illegal substances for sporting events and cannot hold THE FETLOCK responsible in case of positive anti-doping test or other consequences on the performance or welfare of the animal. The buyer must ensure that the products are adapted to pregnant mares, foals whether or not they are suckling, as well as animals already infected with diseases or having undergone medicinal treatment.

2.4 If you receive a product for which the instructions for use have not been translated into English, do not hesitate to contact us by Email for a translation before using the product.


3.1. The Customer declares be at least 18 years of age and to have the legal capacity or hold parental permission allowing themselves to place an order on the Site.

3.2. The Customer undertakes to provide THE FETLOCK elements of real and necessary information for the performance of the intended service of the present conditions as requested online and relevant to their situation, including a valid first name, last name, address, phone and email address. The Customer is responsible for any consequences deriving from any false or inaccurate information transmitted in which the return might be unlawful.

3.3. Once the order has been placed, THE FETLOCK addresses an email to the Customer confirming it. It informs of the sending of the Products.

3.4. The Customer may modify their personal information under the "My Account" section.


4.1. All orders will be confirmed after acceptance of payment.

4.2. THE FETLOCK reserves the right to cancel or refuse an order in case of dispute with the Customer on a previous order.

4.3. THE FETLOCK can accept orders within the limits of available stocks. It informs the Customer of the availability of products sold on the Site at the time of order confirmation. If, despite the vigilance of THE FETLOCK, products are unavailable, THE FETLOCK will inform the Customer by e-mail as soon as possible. The Customer may then cancel the order and refund, if applicable, the amounts already paid. The permanent or temporary unavailability does not in any way engage the responsibility of THE FETLOCK, nor does it imply any right to compensation or damages in favor of the Client.

4.4 As Customer you are responsible for the products you order and the address to which they are shipped. If some products contain substances that are illegal in your country of residence, you will be held responsible of the offence caused.


5. The prices displayed on the Site are indicated in Euros including French tax charges (French VAT and any taxes eventually applicable), excluding shipping costs, order processing costs and packaging costs. The shipping costs, order processing costs and packaging costs will be included in the basket of the Customer, before final confirmation of the order. Prices can be modified at any time without notice and especially in the event of change of tax or economic data. The items will be billed based on rates in effect at the time of registration of the order.

6. DELIVERY 6.1 THE FETLOCK delivers its products within France and to all countries of the European Union and can deliver on demand to any country worldwide. Products are shipped with the delivery form to the shipping address provided by the customer when ordering. The delivery cannot be made to hotels or PO boxes.  The delivery times indicated on the site are target dates, corresponding to the average processing time and delivery. So that these deadlines are respected, the Customer must ensure that you have provided complete and accurate information concerning the delivery address (such as including: street number, building, stairs, access codes, names and/or interphone numbers, etc.). In case of late delivery (more than 7 working days), if the product has not been shipped, the Customer may terminate the order and request a refund of his order. If the item was shipped before receiving the order cancellation for late delivery of more than 7 days, THE FETLOCK will refund the item and shipping charges upon receipt thereof, complete in its original condition and with all labels intact. THE FETLOCK undertakes to inform the Customer of the evolution of the order processing. In case of damaged delivery (already open, missing products...), the Customer shall notify the carrier and THE FETLOCK, by any means, under all reserve within 3 days of receipt of the product. THE FETLOCK cannot be held responsible for consequences due to delayed delivery that are not of their making.


Full payment must be made when placing an order. At no time may payments be considered as a deposit or instalments. Customers can pay their order by credit card (Visa, Eurocard/MasterCard) in accordance with the provisions of this Article. For all transactions, the Customer will indicate the number on the front of the card, the expiration date of the card and the security code on the back of the card (last three digits).

The communication by the Customer of his or her credit card number is authorization for THE FETLOCK to debit its account by the amount of the order. No sending of cash on delivery will be accepted, whatever the reason. THE FETLOCK retains ownership of the item until full payment by the Customer has been made. Purchases are made in a secure manner. Payment solutions adopted by THE FETLOCK are 100% secure. For payments by a banking card (credit card, visa and e-carte bleu), all the information that Customers communicate with THE FETLOCK are strictly protected and guarantee the accuracy and security of each transaction.


Within fourteen (14) days from receipt of the order, the Customer may request THE FETLOCK to return and refund of the Product(s). To do this, the Customer must first make his request using a return e-mail or the online form. If the return request is validated by THE FETLOCK, and that the customer had paid fees of shipments during the initial delivery, THE FETLOCK will refund the initial costs. The return costs are to be borne by the customer unless THE FETLOCK delivered a damaged or different item from the item ordered. The return or exchange is at the risk of the Customer. The Product must be returned within a week in its original packaging and labels, in its original condition, new, unworn, unwashed, accompanied by the return notice, to the following address:LE PATURON Service Retour 16 Rue Henri Turner 31 100 TOULOUSE France.The returned Product will be refunded within a maximum of fifteen (15) days of its receipt by THE FETLOCK. The return costs are to be borne by the customer unless THE FETLOCK delivered a damaged or different item from the item ordered. Upon non-compliance by the Customer of these conditions, notably of the conditions of return or exchange, THE FETLOCK will not proceed with the refund for the concerned Products. Specific conditions in which the right of retraction does not apply: - The right of retraction does not apply to personalized products that are custom ordered at the customers request.


THE FETLOCK only has, for all stages of access to the site, the ordering process for the shipping of the package or subsequent services, an obligation of means. The responsibility of THE FETLOCK cannot be engaged for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses or any other incident of force majeure, according to law and jurisprudence.


In no case the customer is allowed to download or modify all or part of the content or media available on the website (listed products, descriptions, images, videos...). This Site or any portion of this Site shall in no case be reproduced, copied, sold or exploited for commercial purposes without the express written permission of THE FETLOCK.
In general, all copyrights, trademarks and other distinctive signs and property rights or intellectual property appearing on the Site, will remain the full property of THE FETLOCK. The Customer is therefore obliged to respect intellectual property rights and will not in any way use the trademarks appearing on the Site and on the Products in any eventuality, or deposit a trademark that would prejudice the rights of the owner, unless otherwise stated by contract. It is the same for any other right of intellectual property.


THE FETLOCK agrees to only use the confidential information of its Customers in the case of operation of its website. In order to effectuate the successful processing of an order, the nominative data collected will be subject to a data processing, of which the Customer acknowledges having knowledge. As such, the information may be disclosed to the technical providers of THE FETLOCK.
Moreover, THE FETLOCK is able to apply technical means in order to obtain non-personal information about users in order to improve the functionality of the site, for example by plotting the number of visitors to certain pages. According to the law of 6 January 1978 amended by the Act of 6 August 2004, the Customer has a right to access and correct personal data in the files of THE FETLOCK

All requests must be sent by email to: contact@lepaturon.com or by mail to the following address: THE FETLOCK, 23 rue de Barbonfoing - 88390 GIRANCOURT- FRANCE.

This computer processing has been declared to the Commission Nationale Informatique et Libertés (CNIL) that issued the receipt : CNIL Le Paturon Cnil : N° 1512873.


In the event of a force majeure event, the party concerned shall notify the other within fifteen (15) days from the occurrence of the event by registered letter with acknowledgment of receipt. Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the course of jurisprudence and French courts, total or partial strikes, lockouts, riots, boycotts or other actions in industrial or disputes commercial, civil disturbance, insurrection, war, bad weather, epidemics, blockage of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal changes or regulatory forms of marketing, computer failure, telecommunications blocking, including wired and wireless telecommunications networks, and other cases independent of the will of the parties preventing normal execution of the contractual relationship. All obligations of the parties shall be suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the contract concerned shall be terminated automatically without indemnity to one or other of the parties.


13.1. Non partial validity of clause: If any provision of these present conditions is declared invalid or unenforceable by a competent court, it will be declared unwritten and will not result in the nullity of other stipulations.

13.2. Updating: These general conditions can be modified at any time without notice by THE FETLOCK, the applicable conditions are those in effect on the date of the order by the Customer. These general conditions of sale are available permanently at the following address: https://www.thefetlock.com/conditions-of-use-sale,us,8,4.cfm in a digital format modified for printing and/or downloading, so the Customer may print or save them at any time.

13.3. Applicable law – jurisdiction: These general conditions are subject to French law concerning the substantive rules as the rules of form. Any dispute will be subject to a preliminary attempt at an amicable settlement. In the absence of an amicable settlement, jurisdiction is given to the competent French courts, notwithstanding multiple defendants or introduction of third parties.

13.4. Reproduction of the applicable provisions (2005-136 order of 17 february 2005, code of consumption, civil code) Art. L. 211-4. of the Consumer Code: The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put in his or her charge by the contract or was carried out under his or her responsibility. Art. L. 211-5. of the Consumer Code: To comply with the contract, the good must:
1. Be suitable for the purpose typically expected of a similar property and, where applicable: - correspond to the description given by the seller and possess the qualities that he has presented to the Customer as a sample or model; - present the features that a customer can reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2. Or have the features defined by mutual agreement by the parties or be suitable for any special requirement of the customer, made known to the seller and to which the latter agreed. Art. L. 211-12. of the Consumer Code: The action resulting from lack of conformity lapses two years after delivery of the goods. Art. 1641 of the Civil Code: The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the customer would not have acquired, or would have paid a lower price if he had known. Art. 1648 paragraph 1 of the Civil Code: The action resulting from latent defects must be brought to suit by the purchaser within two years after discovery of the defect.


We view your customer security as essential, below is an outline of our security policy but if you have any further queries, please contact our Customer Service team. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy. During your visit to our site we may gather personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to. We supply your information electronically to our couriers who need your details to deliver your orders When you register your details with us, you have the option to subscribe to future promotions and special offers. You may unsubscribe from our newsletter or email campaigns at any time by emailing our customer service. Our website can identify past users by using cookies. Cookies personalize your shopping experience on our website to meet your individual preferences. You can disable cookies by adjusting your internet settings. This Website contains links to other websites with their own privacy policies, we are not responsible for the privacy policies of these websites.

When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you. Cookie Policy This policy explains what cookies are, how we use them and how you can switch them off.

1. How we use Cookies: We use a combination of our own cookies and third party cookies to enhance your browsing experience and to enable our site to function efficiently. In particular, we use cookies to:
• enable you to set up an account, place orders and make payments
• remember items you place into your shopping basket
• remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously
• enhance your shopping experience

2. What types of Cookies do we use? Our site uses session cookies and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off. Once you log off session cookies are deleted. Persistent cookies will not be deleted after each session.
Strictly Necessary Cookies are essential to our site, if these are disabled, your experience on our site may be interrupted and you may not be able to use a shopping basket or make payment. Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing. Functionality Cookies customise the look and appearance of our site. For example, a functionality cookie will remember your username and language preferences next time you visit. Targeting or Advertising Cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our site, and may share details of what you click on with other organisations such as advertisers. These cookies can also help us to measure the effectiveness of an advertising campaign. Third party cookies may be used on our website by approved organisations to provide services on our website.

3. What happens if I turn off Cookies?
If you disable or delete cookies you may not be able to shop or access important parts of our site. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online.
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